1. Click the IM icon on your taskbar.
2. Click Show Contact List.
3. Double-click the name of the contact. The IM window will open.
4. Type your message in the field at the bottom of the window.
5. Click the send button.
You can also right-click a contact name and then click Start Conversation.
To use the Communications Toolbar
Click the IM button on the Communications toolbar.
To send a broadcast message to a group of people
1. Right-click a group.
2. Click Broadcast Message. The conversation window will open. The message you send will be sent to all contacts in that group.
To open the Broadcast Inbox
1. Click Configure.
2. Click Broadcast Inbox. Broadcast messages will be displayed here.